What the WNE Community Needs to Know
UPDATED November 13, 2026 at 12:00 p.m.
Most campus users are reporting restoration of Microsoft 365 services, including Outlook email. As of approximately 7:30 a.m. today, Outlook and other Microsoft services were accessible for most Western New England University users. Microsoft advises that some users may continue to experience intermittent issues as recovery efforts continue, and communications with external organizations may still be delayed because the outage has affected Microsoft customers worldwide.
Microsoft provided the following update:
We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue. We remain focused on addressing residual impact and ensuring reliable service restoration. We continue to assess recovery across various connection methods and are closely monitoring service health to verify sustained stability.
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This is a vendor-driven issue affecting Microsoft users beyond Western New England University
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Visit the Microsoft Service Health website for full details
If you are experiencing issues accessing other IT services, please contact the WNE IT Service Desk: 413-796-2200
More ways to get tech help: Email helpdesk@wne.edu or submit a request online.